Managed Support Shaped Around Your Team

For agencies, SaaS companies, and MSPs: tell us which operations work you want off your plate — monitoring, patching, upgrades, security — and Togglebox engineers carry it.

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Live chat opens right here, answered by the engineers who run the platform. Staffed 24/7/365.

The engineers who run the platform do the work, staffed 24/7/365. Never an outsourced contractor.

We work out together what your team keeps and what Togglebox takes on.

Server and website security reviews and hardening by the engineers who run the platform.

Proactive monitoring, patching, and upgrades that extend the included support scope.

There is no fixed package. Every Managed Support engagement starts with a conversation about what your team handles today and where the gaps are.

Support That Fills Your Ops Gaps

Every Togglebox account includes reactive support: bring us a common issue and we help fix it, within the boundaries of our Statement of Support. Managed Support flips that model. We proactively monitor your servers, upgrade software, apply patches, and carry out routine operations work on your behalf — scoped to exactly the pieces your team wants offloaded. Agencies use it to stop being the 2 AM escalation path for client servers. SaaS teams use it to keep engineers on product instead of ops. MSPs use it to extend their bench without hiring.

What We Can Take On

A sample of the work customers hand to us. The coverage map for your engagement can include any of it, or work we scope together that isn’t listed here.

Proactive monitoring with response

Uptime and resource monitoring where a Togglebox engineer acts on the alert — investigating, restarting, and escalating — instead of forwarding it to your on-call.

Backups and disaster recovery

Managed hourly backups, restore testing, and disaster recovery reviews, so the recovery plan is real before you need it.

Firewalls, VPNs, and routing

Managed network-edge changes — firewall policy, VPN tunnels, NAT, and routing — through our managed pfSense platform.

Control panel operations

Day-to-day cPanel®/WHM and DirectAdmin work — account moves, configuration changes, and upkeep beyond the standard included features.

OS patching and software upgrades Cloud VPS

On Cloud VPS we keep the operating system and server software patched and upgraded on a schedule you approve — work that otherwise stays with your team.

Container redeploys and upkeep App Hosting

On App Hosting, OS-level updates apply when a container redeploys — normally your trigger to pull. Managed Support customers can have us run those redeploys and routine environment upkeep on request.

Custom Security Audits and Hardening

Security work is sold standalone or as part of a Managed Support engagement. The engineers who run the platform examine your servers and sites, then fix what you approve.

Server security review: configuration, exposed services, access model, and update posture, with a written findings report.
Website security review: the application surface — software versions, known-vulnerable components, permissions, and exposure.
Hardening implementation: we don’t stop at recommendations; agreed changes are implemented by our engineers.
Periodic re-review: a recurring cadence so posture doesn’t drift as servers and sites change.

How an Engagement Works

Managed Support is scoped and quoted per engagement — there’s no fixed tier to fit yourself into.

Step 1Discovery chat. An engineer walks through your stack, your team’s coverage, and where the gaps are — the work nobody owns, or that the wrong people own.
Step 2A written coverage map. We document what your team keeps and what Togglebox takes, in the same format as our Statement of Support, and quote the engagement against it.
Step 3Ongoing cadence. Work runs in scheduled change windows with direct engineer access. As your needs shift, the coverage map shifts with them.

Ready for Step 1? Start the discovery chat.

Reviews from the Businesses We Keep Online

“They worked with me for hours. It looked like a reinstall, but they found a way to fix it without one.”

KristenVerified Shopper Approved review

“Other hosting providers' service usually degrades as they grow; Togglebox learns and improves.”

Luis G.Verified Shopper Approved review

“I run a web design agency and host every client site on Togglebox. The service surprised me. Highly recommended for small and large-scale apps alike.”

Kreativ Fantasy GroupVerified Shopper Approved review

“The best servers are the ones you never notice; they just work. And when you need support, it's fast.”

parasquidVerified Shopper Approved review

“I've been with Togglebox for nearly a decade. Support stuck with me through a long troubleshooting session until we got it done.”

ColleenVerified Shopper Approved review

“Support in under 30 seconds. They give their best regardless of your plan level.”

TristanVerified Shopper Approved review

“Uptime is huge for our business. Togglebox is competitively priced, support is responsive and available via chat, and uptime has been very reliable.”

Ryan Rager, Owner, Nology NetworksCase study

“The support team helps us dig in to determine whether a problem is on our end or theirs.”

Brendan Liner, VP, DeskulousCase study

“The team helped me get my VPS up and running even though I'm not a Linux guru. Super helpful. I'd point anyone with questions their way.”

Dr BTX, United StatesVerified Shopper Approved review

“In almost a decade in IT, I've never seen this level of reliability. Support responds almost immediately and knows their stuff inside out.”

A. MotaalVerified Shopper Approved review

“I rely on Togglebox for my web design business. They've never let me down. All my clients are on their servers now.”

Reach Big InteractiveVerified Shopper Approved review

“Tech support goes above and beyond. I've asked for help on my unmanaged VPS multiple times and they always come through, no questions asked.”

BenMA, United StatesVerified Shopper Approved review

“They created my server and moved my site in 30 minutes, and it's a big site.”

Mohammed El-GailiDoha, QatarVerified Shopper Approved review

“Reliable service, reliable support. The value is so good you wonder how they do it.”

George at netVOICEVerified Shopper Approved review

Verified by Shopper Approved4.8/5 from 107 verified reviews

Read case studies

Common Questions

How is Managed Support different from the included support scope?

Included support is reactive: when you bring us a common issue with common software, we help fix it. Managed Support is proactive and delegated: Togglebox engineers monitor your servers, upgrade software, apply patches, and carry out routine operations work on your behalf. The Statement of Support defines the baseline; Managed Support extends it to cover work that would otherwise stay with your team.

Does Managed Support cover both Cloud VPS and App Hosting?

Yes. On Cloud VPS we can take on OS patching, software upgrades, monitoring response, and control panel operations. On App Hosting, OS-level updates normally apply when you redeploy a container; with Managed Support, we run those redeploys and environment upkeep for you on request.

What do the security reviews include?

A security review examines your server or website configuration, exposed surface, and update posture, then delivers hardening recommendations. Where you want changes made, our engineers implement the agreed items and can return on a periodic cadence to re-review.

How is Managed Support priced?

Each engagement is scoped and quoted individually, based on the coverage map we agree on together. Start a chat or send the contact form and an engineer will walk through your stack with you.

Can the coverage change over time?

Yes. The coverage map is a working document. As your team grows, shrinks, or shifts focus, we adjust what Togglebox carries and re-quote the engagement.

Tell Us What You Want Off Your Plate

Describe your stack and the work your team shouldn’t be doing. An engineer will map it with you and scope the engagement.

Chat with an engineer See baseline support scope

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